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Customer Services

Delivery and Collection

delivery

How long can delivery or artwork take?

For orders of artwork, we advise two to four weeks from placing your order. Many of our pieces are hand made to order just for you here in the UK. We'll always arrange a suitable delivery date with you before dispatching your artwork to ensure it arrives at your convenience.

If you have any special requirements for delivery please get in touch with us.

Books and gift vouchers are delivered within 2-3 working days.

Received a text from Castle?

If you've received a text from Castle about delivery, your order is packed and ready and we will be arranging delivery by DPD on the date provided in the text. If you'd like to re-arrange this day, please give us a call on 0121 655 0019. 

More information below on your options for DPD delivery.

Free UK delivery

DPD delivery

We're pleased to offer free UK delivery on all artwork and sculpture orders. In most cases you'll receive your delivery by DPD so you can live track your order while it's en route. You'll receive a one hour window and a range of options if you're not able to be around for delivery.

 

TNT delivery

For larger artworks we may use TNT as an alternative delivery service. For these pieces we're unable to provide a one hour time window for delivery but as with all our deliveries we'll always confirm your availability before sending out your artwork.

 

Personal delivery

In some cases where we're not able to use a courier, typically because the artwork is of too delicate a nature (such as works by Nic Joly) then you'll receive a personal delivery from a member of the Castle team. We'll always call you before arranging a delivery to make sure we can fit round you.

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Worldwide delivery

United States delivery

For a limited time only, we are pleased to offer free delivery to the United States, Usually $99. Due to recent changes in US customs law, we are required to submit a social security number with all orders in order to clear customs. We'll never share your information with anyone except the carrier of your artwork. 

EU delivery

Delivery within the EU is available for £50, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery.

Rest of World delivery

Delivery outside the EU or United States is avaialble for £120, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery.

 

Click and collect from gallery

With dozens of galleries across the UK, we can arrange delievery to your local gallery for collection. We advise up to four weeks from ordering to collection, as soon as your order arrives in your local gallery we'll let you know it's ready for collection.

 

Will I pay tax on my order?

Outside the EU

Good news! If you're outside the EU then in most cases we're able to remove 20% of the price from your order, the portion which is UK sales tax (VAT). 

You may be liable to pay an import fee, this varies from country to country so you should check your own government website to see what rules apply to you. 

Within the EU

If your artwork is being delivered within the EU, then the price you see is the price you'll pay. We are not able to remove UK sales tax for orders being delivered within the European Union.

 

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© Copyright Castle Galleries published 2012, last updated 2018. Castle Galleries acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Castle Galleries is authorised and regulated by the Financial Conduct Authority. Our registration number is 06910082. Credit provided subject to age and status. Terms & Conditions Privacy Cookies V12 Finance