Customer Services
Delivery and Collection
How long can delivery of artwork take?
Johnny Depp - Time-Limited Edition 'Five'
Delivery timescales for this time-limited edition are dependent on order date. The estimated fulfilment time may vary depending on demand - but we aim to fulfil all orders as soon as possible. For more information, please contact your art consultant.
Johnny Depp - The Bunnyman Genesis
Delivery timescales for these limited-edition artworks will be up to 12 weeks from the order date.
All other artwork
For all other orders of artwork, we advise up to four weeks from placing your order. Many of our pieces are handmade to order just for you here in the UK. Books and gift vouchers are delivered within 2-3 working days.
If you have any special requirements for delivery, please get in touch.
Received a text from Castle?
If you've received a text from Castle about delivery, your order is packed and ready and we will be arranging delivery by DPD on the date provided in the text. If you'd like to re-arrange this day, please call us on 0121 655 0019.
Free UK delivery
DPD delivery
We're pleased to offer free UK delivery on all artwork and sculpture orders. In most cases, you'll receive your delivery by DPD so you can live track your order while it's en route. You'll receive a one hour window and a range of options (right) if you're not able to be around for delivery.
Personal delivery
In some cases where we're not able to use a courier (typically because the artwork is too delicate), then you'll receive a personal delivery from a member of the Castle team. We'll always call you before arranging a delivery to make sure we can fit around you.
Click & collect
We are operating a free click-and-collect service at our galleries in England and Wales.
Worldwide delivery
All of our international orders are delivered via DHL. You will receive tracking details from DHL on the day your artwork leaves Castle HQ.
United States delivery
We are pleased to offer free delivery to the United States*.
EU delivery
Delivery within the EU is available for £50, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.
Rest of World delivery
Delivery outside the EU or United States is available for £120, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.
*All artwork by Nic Joly, and original artwork by Illuminati Neon are excluded from the prices shown above, as these are more delicate and need to be palletised to secure their safety. So any purchases of these artworks will be £500GBP for purchases outside of the UK.
Will I pay tax on my order?
Outside the EU
Good news! If you're outside the EU, in most cases we're able to remove the VAT (UK sales tax) from the price of your order.
You may be liable to pay an import fee. This varies from country to country so we advise to check your own government website to see which rules apply to you.
Within the EU
If your artwork is being delivered within the EU, the VAT will be removed from your order and charged at the border as import duty.
Johnny Depp - Five
Please note that Johnny Depp - Five will take longer to fulfil than our usual artwork orders. This is due to this release being a time-limited edition, where the edition size will only be determined after the 13 day sale period. We're aiming to deliver every artwork within 6 months, however this is subject to change depending on demand.
If you order other artwork with a Johnny Depp - Five artwork, then it's likely that items will be delivered separately. Any Johnny Depp-Five artwork includes free delivery and no hidden charges (delivered by DDP), everywhere around the world (except for Jersey and Guernsey)*. If there are other items in your order, then standard delivery fees will apply, and you will be responsible for paying any hidden fees if applicable.
*Please note that there may be circumstances where this may not apply, we will contact you if there are any issues.
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