Customer Services

Can I return a piece of art?

We want you to be absolutely happy with your artwork, so we offer a 30 day cool off period for you to take a look at the artwork in your home and make sure you're comfortable with it. If for any reason you decide it's not for you, we'll either come and collect the artwork free of charge or you can drop the artwork into your local gallery.

How to arrange a return

If you received the artwork by home delivery and you'd like us to pick up your artwork from your home, you'll need to have all the packaging you received with the order so we can pick the piece up safely. If you no longer have the packaging, you can return the piece to your local gallery.

Simply get in touch to let us know you're looking to return your piece, if you have your order reference number to hand that will help us locate your order details.

Order error or damages

While we make every effort to make sure the artwork arrives with you in perfect condition, if for any reason you're not happy with the condition of your order then let us know straight away.

When you're collecting your order from one of our galleries, have a look over the piece to make sure you're happy with the piece.  


If you're returning a piece of artwork to us, once that has been received either by collection or dropping off at your local gallery, your refund will be arranged.

Christmas returns policy

To help you shop with confidence this season, our Christmas returns policy is valid between 1st November and 17th December 2022. Any purchases as gifts will qualify for an extended returns period - up until 30 days from 25th December 2022. For any purchases made from the 25th December, our normal returns policy applies.

Thank you for signing up to our newsletter.

Be Inspired

Join our mailing list for all the latest art news, lifestyle features & artist updates. We'll help kick-start your collection with £25 off your first purchase.*
*Terms and conditions apply.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

© Copyright Washington Green Retail Limited trading as Castle Fine Art. First published 2012, last updated 2023. Washington Green Retail Limited acts as a credit broker and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Washington Green Retail Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 726395. Credit provided subject to age and status. Terms & Conditions Privacy Cookies V12 Finance