We want you to be absolutely happy with your artwork, so we offer a 30 day cool off period for you to take a look at the artwork in your home and make sure you're comfortable with it. If for any reason you decide it's not for you, we'll either come and collect the artwork or arrange to collect the artwork free of charge, alternatively you can drop the artwork into your local gallery*.
For orders outside of the UK, the same applies - please contact us and we can arrange collection of the artwork.
If you received the artwork by home delivery and you'd like us to pick up your artwork from your home, you'll need to have all the packaging you received with the order so we can pick the piece up safely. If you no longer have the packaging, you can return the piece to your local gallery.
Simply get in touch to let us know you're looking to return your piece, if you have your order reference number to hand that will help us locate your order details.
While we make every effort to make sure the artwork arrives with you in perfect condition, if for any reason you're not happy with the condition of your order then let us know straight away.
When you're collecting your order from one of our galleries, have a look over the piece to make sure you're happy with the piece.
If you're returning a piece of artwork to us, once that has been received either by collection or dropping off at your local gallery, your refund will be arranged.
We always aim to give you great service with Castle Fine Art but if you’re feeling unsatisfied with your experience then please let us know. In the first instance if you’re in contact with an art consultant or local gallery you can raise your query with your current point of contact, alternatively if you’d prefer you can contact our head office team by any of the methods below.
By Telephone - +44 (0)121 384 3007 (Monday – Friday; 9am – 4:30pm)
By Email - email@example.com
By Post -
FAO Customer Complaint
Castle Fine Art Head Office
Level 2, The Mailbox, Wharfside
We aim to respond to all queries made by email within two working days. If you have written to us by post, please specify your preferred contact method for a response. We aim to provide written responses within 28 days of receipt
If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk
Thank you for signing up to our newsletter.
We'll be sending you an email with a verification link, just click it and you're good to go!
© Copyright Washington Green Retail Limited trading as Castle Fine Art. First published 2012, last updated 2024. Washington Green Retail Limited acts as a credit broker and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.
Washington Green Retail Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 726395. Credit provided subject to age and status. Terms & Conditions Privacy Cookies