Customer Services

Shopping online

When you shop online you can buy with confidence that your personal data will be treated securely. We operate a 3D secure payment gateway and your payment details will never be seen or shared. You can pay with any major credit card including Amex, as well as Paypal or using our interest free offering.

If you'd prefer to make an order by phone, you can call us on +44 (0) 121 384 3007.

Paying in £, $ or €

With collectors all over the world, we offer payments for all pieces in UK pounds, US dollars, euros, Canadian, Australian & New Zealand dollars. Simply click the currency icon in the top corner to switch to your preferred currency for payment.

How can I receive £25/$50 off my first order?*

You can kick-start your collection with £25/$50 off your first order by joining our mailing list. You'll receive a welcome email with your voucher code, simply enter this in the checkout.

Terms and conditions: discount is only valid on transactions made at with a minimum spend of £495/$500 (excluding tax). Sale items are excluded from voucher codes. Castle Fine Art reserves the right to amend or cancel this promotion at any time. Manager's discretion is final.

Know Your Customer

In accordance with Government regulations under the Money Laundering and Terrorist Financing Regulations (2019), we are required, in certain circumstances and if over £8000 are spent, to carry out administrative checks before completing a sale transaction. Consequently, we may require copies of suitable identification documents from you and, in some cases, additional information to allow us to comply with the regulations. You will be advised when such information and documents are required. Any such information will be held by us in strictest confidence and in accordance with Data Protection regulations.

Johnny Depp - Five

Free international delivery and duties/taxes only apply for the Johnny Depp - Five artwork**. All other artworks purchased are applicable to our standard delivery terms.

**Please note that there may be circumstances where this may not apply, we will contact you if there are any issues.

Pay in 4 with Stripe

Only when purchasing a single Johnny Depp – Five artwork, you have the option of paying the total price of the artwork in 4 equally split payments, over 4 consecutive months.

When choosing this payment method, you’ll be redirected to a checkout hosted by Stripe where we’ll require the first instalment to be paid before 00:00hrs on the 2nd of August (BST). Having successfully paid this initial payment, you’ll be charged the same amount once a month, for the following three months on the same card. If paying on the 31st of July, please expect to be charged on the last day of each month for the remaining payments.

We will start to process the order only when we have received payment in full, after four instalments.

Please note that card details can be updated if required, and you can cancel this subscription at any time. If you choose to cancel the subscription, this will cancel the order and you will be refunded the amount that you have paid up until that point and no further instalments will be processed.

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© Copyright Washington Green Retail Limited trading as Castle Fine Art. First published 2012, last updated 2024. Washington Green Retail Limited acts as a credit broker and offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance.

Washington Green Retail Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is 726395. Credit provided subject to age and status. Terms & Conditions Privacy Cookies