Shipping policy

How long can delivery of artwork take?

For all orders of artwork, we advise delivery of up to four weeks from placing your order. Many of our pieces are handmade to order just for you here in the UK. Books and gift vouchers are delivered within 2-3 working days.

Please note that if multiple artworks are purchased within the same order, they may be delivered separately for efficient delivery.

If you have any special requirements or questions for delivery, please get in touch.

 

Received a text from Castle?

If you've received a text from Castle about delivery, your order is packed and ready and we will be arranging delivery by DPD on the date provided in the text. If you'd like to re-arrange this day, please call us on 0121 655 0019. 

 

Free UK delivery

DPD delivery

We're pleased to offer free UK delivery on all artwork and sculpture orders. In most cases, you'll receive your delivery by DPD so you can live track your order while it's en route. You'll receive a one hour window and a range of options (right) if you're not able to be around for delivery. For orders delivered via DPD, you will receive a PIN code which you will be required to give to the delivery driver in order to take receipt of your artwork.

Personal delivery

In some cases where we're not able to use a courier (typically because the artwork is too delicate), then you'll receive a personal delivery from a member of the Castle team. We'll always call you before arranging a delivery to make sure we can fit around you.

Click & collect

We are operating a free click-and-collect service at our galleries in England and Wales.

 

Worldwide delivery

All of our international orders are delivered via DHL. You will receive tracking details from DHL on the day your artwork leaves Castle HQ.

For all international deliveries standard glass is replaced with higher rated UV filtered Art Screen and museum grade glass with a museum grade Art Screen, to ensure safe delivery as all orders are fulfilled from our headquarters in Birmingham, UK. 

All international orders from the website are sent Delivery Duties Paid, which means that there are no hidden tax/duty costs when purchasing internationally.

United States delivery

We are pleased to offer free delivery to the United States*. 

EU delivery

Delivery within the EU is available for £50, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.

Rest of World delivery

Delivery outside the EU or United States is available for £120, and will usually be passed to your local or national delivery provider once your order has left the UK. We'll provide you with all the tracking information as soon as your order is ready for delivery*.

*All artwork by Nic Joly, and original artwork by Illuminati Neon are excluded from the prices shown above, as these are more delicate and need to be palletised to secure their safety. So any purchases of these artworks will be £500GBP for purchases outside of the UK.

 

Will I pay tax on my order?

Outside the EU

Good news! If you're outside the EU,  in most cases we're able to remove the VAT (UK sales tax) from the price of your order. 

You may be liable to pay an import fee. This varies from country to country so we advise to check your own government website to see which rules apply to you. 

Within the EU

If your artwork is being delivered within the EU, the VAT will be removed from your order and charged at the border as import duty.